The first thing to be aware of is that our ebooks are compatible with Windows 95, 98, NT, ME, 2000 and XP (with MS Internet Explorer 4 or higher). If your computer doesn't meet these requirements, then that's most likely the cause of the problem.
Another common problem is that some 'interference' or interruption during the download can cause an ebook file to become corrupted. The only way to solve this problem is to download the ebook again.
If the ebook appears to download instantly -- or in just a few seconds -- this is because Windows is calling upon the previously downloaded version which is stored in your 'Temporary Internet Files'. To ensure that you're getting a 'fresh' download, go to C:WindowsTemporary Internet Files and delete the previously downloaded version that's stored in that folder. If you're still experiencing difficulties, you may need to reboot your PC and try downloading again.
If none of this helps solve the problem, please contact us and we'll send you a copy of the ebook directly by email. You must be able to accept attached email files to use this option. If you can't accept attached email files, contact us anyway, and we'll work with you to find a solution. |